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Course Overview

This course equips participants with the skills to understand, visualise, and improve business processes. Effective process mapping helps organisations identify inefficiencies, reduce costs, and enhance service delivery. Over five days, delegates will learn to use process analysis tools, design clear workflows, and engage stakeholders in continuous improvement. TAP-C™ (Tell, Ask, Partner, Commit) is integrated to ensure clarity in communication, collaborative engagement during mapping, and accountability for implementing improvements.

 

Course Objectives

• Understand the importance of process mapping in organisational success

• Use recognised tools (flowcharts, SIPOC, swimlanes, value stream mapping)

• Identify inefficiencies, bottlenecks, and improvement opportunities

• Apply TAP-C™ to engage stakeholders and secure ownership

• Design, test, and implement improved processes

• Build confidence in sustaining process improvements

 

Course Outline

• Introduction to business process mapping and its benefits

• Tools and techniques for visualising workflows

• Identifying inefficiencies and performance gaps

• Engaging stakeholders and applying TAP-C™ for adoption

• Designing and implementing sustainable process improvements

 

Target Audience

• Business analysts and project managers

• Process owners and operations managers

• Leaders responsible for efficiency and transformation initiatives

 

Methodology

• Hands-on workshops using mapping tools

• Group analysis of real-life processes

• Case studies of successful process improvement projects

• Practical simulations to apply learning

 

Daily Agenda

• Day 1: Foundations of process mapping – why processes matter, mapping methods, key benefits

• Day 2: Tools and techniques – flowcharts, SIPOC, swimlanes, and value stream mapping

• Day 3: Identifying inefficiencies – analysing bottlenecks, risks, and waste

• Day 4: Redesigning processes – creating improved workflows, engaging stakeholders with TAP-C™

• Day 5: Implementation and sustainability – change management, monitoring, and embedding improvements

 

Conclusion

Delegates will leave with the ability to analyse, map, and improve business processes, supported by TAP-C™ as a practical framework for engaging stakeholders and embedding accountability in process improvement initiatives.