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Course Overview

This course equips leaders to handle workplace disputes constructively. Delegates will learn resolution and mediation skills, ensuring issues are resolved before they escalate. The TAP-C™ model provides a structure for engaging both parties, clarifying perspectives, co-creating agreements, and embedding commitments.

Course Objectives

• Understand causes and stages of workplace conflict

• Apply conflict resolution strategies

• Gain practical mediation skills

• Use TAP-C™ to manage disputes constructively

• Maintain positive workplace relationships

Course Outline

• Understanding conflict causes and impacts

• Tools for conflict resolution

• Mediation skills and techniques

• Using TAP-C™ for structured mediation conversations

• Sustaining relationships post-conflict

Target Audience

• Managers and HR professionals

• Team leaders and supervisors

• Professionals responsible for dispute management

Methodology

• Mediation role-plays

• Case studies and simulations

• Practical conflict resolution exercises

Daily Agenda

• Day 1: Understanding workplace conflict – causes and responses

• Day 2: Tools for resolution and mediation techniques

• Day 3: Using TAP-C™ for mediation and embedding agreements

Conclusion

Delegates will leave confident in managing disputes and sustaining positive workplace environments.

Dates Available