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Course Overview

This programme develops the skills leaders need to communicate with clarity, confidence, and impact. Participants will learn to listen actively, frame messages for influence, and adapt their style to different audiences. Communication is the foundation of trust and collaboration — this course equips delegates with practical tools for team communication, cross-functional collaboration, and stakeholder engagement.

Course Objectives

• Build active listening and questioning techniques

• Adapt communication style to audience and context

• Structure messages to influence and inspire

• Improve cross-functional collaboration

• Use TAP-C™ for clarity, dialogue, and ownership

Course Outline

• Communication fundamentals and barriers

• Listening, questioning, and feedback skills

• Adapting style for individuals and groups

• Influencing and persuading with impact

• Cross-functional and virtual team communication

Target Audience

• Leaders and managers at all levels

• Project managers and team leads

• Professionals seeking stronger influence skills

Methodology

• Role-plays and simulations

• Feedback labs

• Case studies and practice scenarios

Daily Agenda

• Day 1: Communication foundations – active listening, barriers, and style

• Day 2: Influencing and structuring messages; TAP-C™ for clarity and engagement

• Day 3: Applying communication skills to teams, cross-functions, and stakeholders

Conclusion

Delegates will leave confident in their ability to listen, communicate clearly, and influence effectively.

Dates Available