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Course Overview

This course develops leaders’ ability to understand themselves and others, fostering empathy and strong relationships. Emotional intelligence (EQ) is a critical skill for handling interpersonal challenges, building trust, and leading with resilience. Participants will explore how EQ links to performance and how TAP-C™ can be used to communicate with clarity, empathy, and accountability.

Course Objectives

• Build self-awareness and self-regulation

• Strengthen empathy and relationship skills

• Apply EQ to leadership and team contexts

• Use TAP-C™ to balance clarity with empathy in communication

Course Outline

• The components of emotional intelligence

• Self-awareness and emotional regulation

• Empathy and relationship building

• Practical EQ tools for leaders

• EQ in leadership decision-making

Target Audience

• Managers and leaders at all levels

• Professionals leading teams

• Individuals seeking stronger interpersonal skills

Methodology

• Self-assessments and reflection

• Role-plays and EQ scenarios

• Group discussions

Daily Agenda

• Day 1: Understanding EQ – self-awareness, self-regulation, empathy

• Day 2: Applying EQ to leadership with TAP-C™ in conversations and decisions

Conclusion

Delegates will return with tools to handle interpersonal challenges with empathy and confidence.

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Dates Available